SmithConnen solves problems! OK! But sometimes a business is looking for guidance for reasons that are not tied to an immediate problem.
In addition to Food Safety, areas where we have extensive knowledge and can discuss options to suit your purposes include:
Engineering – including exterior and interior plant design; new construction, remodel and system repair (See "Engineering Services" on this website) Equipment – New and Used (acquisition & repair) (See "Equipment/Products Sales" on this website)
Product support - ingredient sources and services
Cleaning products for plant, equipment and human sanitation
Lab Services (and testing products)
Organizational Structure (food safety responsibility tree)
Crisis management – temporary solutions for production, revenue flow and compliance issues
Business Insurance – permanent, event and transportation related coverages (See "Insurance Sercvices" on this website)
At SmithConnen we have a lot of confidence in our ability to ask the important questions. It is a skill that can only come from an exceptional amount of knowledge and personal, hands-on experience in the food industry.
Picking a consultant:
Does the consultant:
• demonstrate the knowledge and experience you feel is necessary to achieve your qoals?
• have a demeanor and personality that you are comfortable with (easy to speak to)?
• speak of what was accomplished with other clients as a team effort (a partnership) vs. what he/she accomplished alone?
• not make assumptions about your company, its purpose and your goals?
• ask about the company's history, your vision for the future?
• give direct clear answers to specific questions?
• give examples of problem solving?
• guard his/her other clients' confidentiality?
• offer printed literature and testimonials regarding his/her services?
• speak of custom-designed programs and remedies
• offer to act as a liaison between you and the various regulatory agencies
• seem to really listen to what you are saying
• Show a genuine interest in the well-being of your company?
What Our Customers Are Saying
Vito Girardi, President - Gioia Cheese Company, Inc
"I want to thank the people at SmithConnen for their assistance in strengthening Gioia's food safety program. They reviewed our previous HACCP plan and after finding serious omissions and inaccuracies, presented management with a new, comprehensive, up to date and easy to understand HACCP plan that helps ensure Gioia Cheese Company's compliance with local, state, and federal food safety regulations."
"I welcome them as part of our team and look forward to an ongoing relationship as our company continues to grow, providing our customers with the highest quality products available."
Ray Broguiere, President - Broguiere's Farm Fresh Dairy
"We want you to know how pleased we are with the service you provided us. The upgrading of our HACCP program has been outstanding. We also appreciate you taking care of our Egg Nog formulation for us. Your company's knowledge and expertise in both the food and commercial insurance industry has been valuable to us."
"We are pleased to maintain a working relationship with you. It has been a great benefit to our company."
Maria de Lourdes "Lulu" Sobrino, Founder & CEO, Lulu's Dessert Corporation
"I want to thank SmithConnen for their invaluable assistance in helping our company improve its food safety program, production efficiency, and logistics planning. This unique multifaceted company, with its exceptional experience in food quality assurance, risk management and business insurance, has proven to be an important resource for Lulu's Dessert."
"Frank Smith and Rene Connen worked closely with us in looking at options for future production and growth plans that utilize our resources more effectively and identifies new ways to grow our brand; all while helping us maintain our high food quality and safety standards. Beyond the role of advisors or coaches, they've become a part of our team, working tirelessly to ensure our success."
"I highly recommend SmithConnen as a valued resource and partner. Their comprehensive approach to identifying and solving real or potential problems, plus their ability to educate and train our staff, has significantly improved Lulu's ability to raise the bar in virtually every aspect of its operations."